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automation

Organisations are only scratching the surface of automation, says study

A new report suggests organisations are missing a massive opportunity in automation by focusing on operational benefits over top-line growth. Capgemini’s Research Institute’s latest report…Read more ›

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Easing legacy bottlenecks: automating the back office

In the back offices of banks and asset managers around the world, there are multiple functional entities and processes, which in time, have grown separately…Read more ›

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Global workforce

More than half of global workforce will need new skills by 2022

Machines will be performing more than half of work tasks by 2025, says World Economic Forum. More than half of the world’s workforce will need…Read more ›

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A holistic view of back office operations

A holistic view of back-office operations

Back-office operations is key to every organization What are the insights from back-office operations? Back-office departments are often the unsung heroes of the business and…Read more ›

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How to reduce complaints through the use of robotics

How to reduce complaints through the use of robotics?

Robotics Process Automation, in regard to complaints, is mostly focused around using robotics to automate elements of the complaints’ management process. Whilst there are undisputable…Read more ›

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business-first

Successful digital transformation: Business-first or technology-first approach?

The digital transformation goes beyond normal organisational evolution. In fact, it resembles more of an evolutionary breakthrough! In 2017 Greg Deffenbaugh drew a comparison between…Read more ›

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back office integration

Calls for better links between platforms and back-office tools grow

A lack of integration between back-office systems, platforms and digital tools is preventing advisers from making full use of technology, research from Platforum and Origo…Read more ›

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