The bottom line is a crucial indicator of a company’s financial performance. It is calculated by subtracting all expenses from total revenue and is also…Read more ›
Read moreThe bottom line is a crucial indicator of a company’s financial performance. It is calculated by subtracting all expenses from total revenue and is also…Read more ›
Read moreThe priority for the department responsible for planning and monitoring operations is to maintain a balance between the highest quality level of services and the…Read more ›
Read moreEffective employee management is a delicate balancing act. On one hand, consisting of the right organisational culture, good atmosphere, respect, and trust. On the other…Read more ›
Read moreA new report suggests organisations are missing a massive opportunity in automation by focusing on operational benefits over top-line growth. Capgemini’s Research Institute’s latest report…Read more ›
Read moreIn the back offices of banks and asset managers around the world, there are multiple functional entities and processes, which in time, have grown separately…Read more ›
Read moreMachines will be performing more than half of work tasks by 2025, says World Economic Forum. More than half of the world’s workforce will need…Read more ›
Read moreBack-office operations is key to every organization What are the insights from back-office operations? Back-office departments are often the unsung heroes of the business and…Read more ›
Read moreCustomer experience, AI and machine learning are at the heart of the future of money. This summer, Florida-based BrightStar Credit Union is set to release a revamped,…Read more ›
Read moreRobotics Process Automation, in regard to complaints, is mostly focused around using robotics to automate elements of the complaints’ management process. Whilst there are undisputable…Read more ›
Read moreThe digital transformation goes beyond normal organisational evolution. In fact, it resembles more of an evolutionary breakthrough! In 2017 Greg Deffenbaugh drew a comparison between…Read more ›
Read moreThe new chief information officer’s job description is transformative. An organisation’s approach to technology, or a failure to embrace and exploit it innovatively, has very…Read more ›
Read moreWork allocation can be automated! With a right system in place you can do even more. You will not only automate the work allocation but…Read more ›
Read moreTechnology has already driven blue-collar workers into the underclass. Professionals may be next. Strange though it may sound, there was a time when manufacturing work…Read more ›
Read moreA lack of integration between back-office systems, platforms and digital tools is preventing advisers from making full use of technology, research from Platforum and Origo…Read more ›
Read moreThe terminology around workflow and workforce management can be confusing, and vendors don’t make this any easier. There are several differences between both the product…Read more ›
Read more