OPX is an innovative digital operations transformation software suite specifically developed to transform back office operations and streamline the integration with front office processes.

OPX is proven to increase productivity and utilisation, reduce costs, cycle times and complaints while improving quality and customer service. Use the links below to find out more about OPX and how it can help your organisation.

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  • OPX Core Modules

    Highly modular, OPX supports the end-to-end processes from the digital capture of incoming work, back office workforce optimisation, smart work allocation, robotic process automation to the automated output of digital customer communications.

    Core Modules

  • OPX Additional Modules

    OPX additional modules accelerate your journey to digital operations allowing you expand the scope of your OPX implementation as your plans or business needs dictate.

    Additional Modules


    Why should you use OPX? Discover the answers to the most common questions we are asked about the functional, features and benefits of deploying OPX.



Award Winning Software

In conjunction with HCL IBS, and Admin Re OPX, our digital transformation solution won the WfMC award for excellence in BPM and workflow for two successive years.

OPX Additional Modules

  • Robotics(RPA)
    OPX has the distinct advantage over other back office workforce optimization solutions by including a Robotic Process Automation (RPA) module designed specifically to automate high volume transactional processes. Read more
  • Complaints Processing
    The OPX Complaints Processing was initially developed during start of the UK PPI mis-selling expose in 2007.  Driven by a need to comply with new regulations demanding timescales for opening, acknowledging, reporting and settling cases the module was quickly adopted by OPX customers. Read more
  • Planning & Scheduling
    The OPX Planning and Scheduling Module is an integrated part of the OPX suite capturing and planning for individual, team or departmental activity saving the cost and complexity of maintaining and integrating third-party applications. Read more

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