Introduction
OPX is an innovative digital operations transformation software suite specifically developed to transform back office operations and streamline the integration with front office processes.
OPX is proven to increase productivity and utilisation, reduce costs, cycle times and complaints while improving quality and customer service. Use the links below to find out more about OPX and how it can help your organisation.
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Core Modules
OPX supports the end-to-end processes from the digital capture of incoming work, smart work allocation, robotic process automation to the automated output of digital customer communications. Core Modules -
Additional Modules
OPX additional modules accelerate your journey to digital operations allowing you expand the scope of your OPX implementation as your plans or business needs dictate. Additional Modules -
FAQ
Why should you use OPX? Discover the answers to the most common questions we are asked about the functional, features and benefits of deploying OPX. FAQ
OPX Core Modules
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Team Leader Console
The OPX Team Leader Console is the OPX command and control centre. Managers or team leaders are able to configure the operations’ hierarchy, locations, team structures...
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OPX User App
The OPX User App is highly configurable application designed to guide, prompt and enable individual agents...
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Digital Customer Communication
At the end of the processing of work the quality and speed of customer communication is key to customer satisfaction.
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Real-time Work Assignment
OPX tracks the demand for services in real-time from multiple channels including...
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Reports and Dashboards
OPX Reports and Dashboards is the Management Information System (MIS) hub of the OPX solution.
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Quality Assurance
The OPX Quality Management is a high-level method of establishing a better customer journey for continuous improvement.
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Decision Engine
Operations team members have to make decisions all the time, and while there will never be a true substitute...
Award Winning Software
In conjunction with HCL IBS, and Admin Re OPX, our digital transformation solution won the WfMC award for excellence in BPM and workflow for two successive years.
Additional Modules
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Robotics(RPA)
OPX has the distinct advantage over other back office workforce optimisation solutions by including a Robotic Process Automation (RPA) module designed specifically to automate high volume transactional processes.
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Complaints Processing
The OPX Complaints Processing module was initially developed during the start of the UK PPI mis-selling expose in 2007. Driven by a need to comply with new regulations demanding timescales for opening, acknowledging, reporting and settling cases the module was quickly adopted by OPX customers.
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Planning & Scheduling
The OPX Planning and Scheduling module is an integrated part of the OPX suite capturing and planning for individual, team or departmental activity saving the cost and complexity of maintaining and integrating third-party applications.
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Latest Blog Posts
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Top 3 Back Office Productivity Killers and How to Overcome Them
January 6, 2020
Do you know how long your back office processes are taking? And do you have limited visibility of what your… Read More
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How to measure productivity in the back office
August 9, 2019
Workforce productivity is usually at the top of every organisations priorities. But when it comes to a contact centres back… Read More
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How to Mitigate Conduct Risk with Back Office Workforce Optimisation Technology
June 17, 2019
Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the… Read More
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Coming up against teething issues when blending your front and back office?
March 5, 2019
We’re reading a lot about the benefits of blending the front and back office, but it’s still a fairly new… Read More