OPX is proven to increase productivity and utilisation, reduce costs, cycle times and complaints while improving quality and customer service.
OPX is an innovative digital operations transformation software suite specifically developed to transform back office operations and streamline the integration with front office processes.
Highly modular and quick to implement, OPX supports the end-to-end processes from the digital capture of incoming work, back office workforce optimisation, smart work allocation, robotic process automation (RPA) to the automated output of digital customer communications.
Here are just a few of the reasons our customers use OPX…
Free latent capacity, reduce overtime, maximise resources and drive out workforce efficiencies.
Allocate work based on skills and introduce robotic automation to identify and manage repetitive tasks.
OPX enables you to deliver a great customer journey by ensuring your workforce and robots are working together.
Identify workforce training needs and skills shortages ensures teams always perform to the optimum
“The nature of our business is very complex, managing different books of business which require different processes, different skills and different service levels. OPX allows us to better understand our employees and how they work, creating and implementing a skills matrix for our books of business and marrying this to the workforce. OPX is contributing towards a performance-led back office culture with increases in productivity.”
Head of Customer Services, Admin Re
“OPX has revolutionised the way we do things around here. From culture to MI, we now have the tools to make quality process improvement that has a dramatic impact on the bottom line.”
Head of Business Change, HCL IBS
“The implementation of OPX has led to savings, which have enhanced our competitive standing and reputation…”
Deputy COO, HCL IBS
In conjunction with HCL IBS, and Admin Re OPX, our digital transformation solution won the WfMC award for excellence in BPM and workflow for two successive years.