In today’s fast-paced corporate environment, ensuring high-quality service delivery is paramount to maintaining customer satisfaction and improving operational efficiency. OPX’s Quality Control (QC) module stands…Read more ›
Read moreIn today’s fast-paced corporate environment, ensuring high-quality service delivery is paramount to maintaining customer satisfaction and improving operational efficiency. OPX’s Quality Control (QC) module stands…Read more ›
Read moreLatent Capacity is the term we use to describe the additional capacity to provide customer services built into your organisation that you’re simply not using…Read more ›
Read moreBack-office operations is key to every organization What are the insights from back-office operations? Back-office departments are often the unsung heroes of the business and…Read more ›
Read moreThe digital transformation goes beyond normal organisational evolution. In fact, it resembles more of an evolutionary breakthrough! In 2017 Greg Deffenbaugh drew a comparison between…Read more ›
Read moreFor large scale projects, figuring out what’s working and what isn’t can be a daunting task Digital transformation has to be one of the biggest…Read more ›
Read moreTechnology has already driven blue-collar workers into the underclass. Professionals may be next. Strange though it may sound, there was a time when manufacturing work…Read more ›
Read moreThe FIFA World Cup in Russia is well and truly underway! As much as we all love football, it can have a negative effect on…Read more ›
Read moreSinging the praises of our award-winning products is one thing, but when we can actually demonstrate HOW they have driven operation excellence for our clients…Read more ›
Read moreThere are numerous benefits to flexible working hours and staff working from home – from a reduction in operating costs to increased workforce productivity. Statistics…Read more ›
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