Latest Posts

How to reduce complaints through the use of robotics

How to reduce complaints through the use of robotics?

Robotics Process Automation, in regard to complaints, is mostly focused around using robotics to automate elements of the complaints’ management process. Whilst there are undisputable…Read more ›

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Customer Strategy and Planning

Visit Corporate Modelling at the Harrogate Customer Strategy and Planning 2018 Conference

The OPX team are exhibiting at next week’s Customer Strategy and Planning 2018 Conference, Harrogate, 23-24 April. If you are looking for a functional, cost-effective…Read more ›

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emerging technology

Is it time the public sector embraced emerging technology?

The latest report from think tank Reform highlights that current Governmental operating systems offering public services are failing because they’re built around archaic, hierarchical structures…Read more ›

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invest in your people

Invest in your people not more people

Motivation Nurturing your staff takes time, money and effort but the rewards achieved can be the key to an engaged workforce, employee loyalty and business…Read more ›

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back office and performance

Back office and performance: Why the front office is only the tip of the iceberg!

Back office and performance – the business iceberg We’re talking back office and performance and we’re thinking of business like an iceberg – we are…Read more ›

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