What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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Robotics Process Automation, in regard to complaints, is mostly focused around using robotics to automate elements of the complaints’ management process. Whilst there are undisputable…Read more ›
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The OPX team are exhibiting at next week’s Customer Strategy and Planning 2018 Conference, Harrogate, 23-24 April. If you are looking for a functional, cost-effective…Read more ›
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The latest report from think tank Reform highlights that current Governmental operating systems offering public services are failing because they’re built around archaic, hierarchical structures…Read more ›
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The office of 2017 is a far cry from our familiar workplace environments. It may sound like an 80’s sci-fi concept, but robotics and automation…Read more ›
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Motivation Nurturing your staff takes time, money and effort but the rewards achieved can be the key to an engaged workforce, employee loyalty and business…Read more ›
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Back office and performance – the business iceberg We’re talking back office and performance and we’re thinking of business like an iceberg – we are…Read more ›
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