What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
Read more
Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the…Read more ›
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Dark ages Despite the widespread use of technology to make our everyday lives easier, many back-office tasks are still reliant on archaic manual methods. Some…Read more ›
Read moreIn the back offices of banks and asset managers around the world, there are multiple functional entities and processes, which in time, have grown separately…Read more ›
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Machines will be performing more than half of work tasks by 2025, says World Economic Forum. More than half of the world’s workforce will need…Read more ›
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For large scale projects, figuring out what’s working and what isn’t can be a daunting task Digital transformation has to be one of the biggest…Read more ›
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Digital transformation promises more revenue, a better customer experience and a new level of productivity never seen before! Businesses are racing to take advantage of…Read more ›
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A lack of integration between back-office systems, platforms and digital tools is preventing advisers from making full use of technology, research from Platforum and Origo…Read more ›
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The FIFA World Cup in Russia is well and truly underway! As much as we all love football, it can have a negative effect on…Read more ›
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All too often people are often confused by the industry terminology around workflow and workforce management, and vendors don’t make this any easier. However, there…Read more ›
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At a recent industry forum, there was one topic on everyone’s lips – is marketing impacting back office planning? Here we share our thoughts, as…Read more ›
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