OPX Modules

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  OPX API

  A concern often felt by businesses looking to update their systems with digital transformation solutions is how existing & future data will communicate between solutions such as OPX & their backend systems…
  OPX API

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  OPX Application Discovery

  In the world of hybrid working, it can be harder than ever to ensure Team Members are processing case work appropriately. Without proper training, team members may deviate from your Standard Operating Procedures (SOP)…
  OPX Application Discovery

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  OPX Business Rules

  OPX Business Rules form an additional OPX component providing a code-free solution for the creation, management and deployment of complicated business logic into a rules engine. Your business rules are programmed into the intelligent…
  OPX Business Rules

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  OPX Capacity Planning

  OPX delivers real-time work allocation ensuring that the right work gets to the right people at the right time, but there are times when you need a projected forecast of demand to ensure that your long-term plans and budget allocation are…
  OPX Capacity Planning

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  OPX Checklists

  The correlation between deviation from Standard Operating Procedure and an increase complaints & quality assessment failures has been proven beyond a doubt. With the OPX Checklists module, you can provide interactive guides at…
  OPX Checklists

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  OPX Complaints

  Add vigour to your complaints handling. The OPX Complaints module can be standalone or integrated as part of your OPX. Fully configurable with no code needed, our Complaints module can help you ensure all information related to a…
  OPX Complaints

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  OPX Document Production

  Optimisation software is all about automating repetitive tasks and maximising efficiency. In our experience, we’ve found that many organisations still expect their team members to create emails, letters and other documents which could easily…
  OPX Document Production

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  OPX Email Gateway

  Items of work can come through all sorts of channels – SMS, online portals and, of course, email. Our Email Gateway offers an innovative solution that ensures incoming mail is re-routed to the appropriate teams or converted into case work as required…
  OPX Email Gateway

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  OPX Ingestor

  A powerful data extraction tool, the OPX Ingestor can pluck any data required out of multiple file formats and create individual data rows with each item of data mapped to a pre-defined database column. These rows can then be loaded into OPX…
  OPX Ingestor

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  OPX MI System

  Prior to OPX, our partners have struggled with over-complicated & incomprehensible data tables. We often hear of Team Leaders & Senior Management struggling unnecessarily to sift through & analyse mountains of data to find pertinent…
  OPX MI System