What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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Many financial, and non-financial, operations have a branch network. In many cases, these branches are required to have a minimum staffing level just to ensure…Read more ›
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Let’s start at the beginning with a few definitions. Rightsizing is not necessarily about downsizing. Downsizing is where costs are cut; departments, products, regions or even…Read more ›
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In recent years we have seen a dramatic decrease in people shopping on the high street. An increase in online retail, a global pandemic, and…Read more ›
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Selecting suitable customer service strategy and monitoring its effectiveness is crucial in order to provide a satisfactory customer experience. Performance management is a continuous process…Read more ›
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Growing companies actively strive to increase their business capacity needs. By business capacity, we refer to the time available for carrying out work activities. In…Read more ›
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The last 18 months have transformed the office working environment for employees. Now, even with the chance to return to some form of normality, many…Read more ›
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Post the implementation of tactical homeworking solutions for the initial pandemic response, is your current operational model suitable as a long-term strategic plan which meets…Read more ›
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Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the…Read more ›
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We’re reading a lot about the benefits of blending the front and back office, but it’s still a fairly new concept for many businesses. As…Read more ›
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Back-office operations is key to every organization What are the insights from back-office operations? Back-office departments are often the unsung heroes of the business and…Read more ›
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Robotics Process Automation, in regard to complaints, is mostly focused around using robotics to automate elements of the complaints’ management process. Whilst there are undisputable…Read more ›
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Business leaders should consider and assess the impact of robotic process automation (RPA) and its potential to revolutionise traditionally manual processes. RPA involves the use…Read more ›
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Our team at Corporate Modelling would like to share the findings of the Global State of Operational Excellence report. We understand that speed and the ability…Read more ›
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Digital technology enabling better customer experience is high on the agenda for the vast majority of enterprises. However, back office contribution to how the processes…Read more ›
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.