For Planning Managers
OPX supports business planning managers with:
- Balancing Workforce vs Workload
- Live Management Information
- WFM integration
Challenges & Solutions
How OPX can help
| Workforce planning challenges | Requirements | How OPX can help |
|---|---|---|
| Balancing staff vs workload in the back office | I need to make sure I have enough staff to complete the inbound work within sla in my back office. | OPX can show you how many people are required to complete the work in queue, live. No need to wait days for MI. |
| What if scenarios | I need to know what will happen if I add or remove staff from my back office. | OPX can create what if scenarios to show you the impact of reallocating staff. |
| Demonstrating staffing levels | I must report to the end client our performance against contract. | OPX can prove how many staff you need to complete tasks, allowing you to present to the client specific metrics. |
| Scheduling staff from WFM | I need to feed back-office statistics into my WFM. | We can integrate with your existing WFM product and feed relevant information both ways. |
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