December 6, 2017
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We recently attended the Customer Strategy and Planning Conference 2017 in association with the Forum. We were delighted to play host to two extremely informative and productive round table discussions on robotics, back office performance planning and best practice.
The following are some topics that were raised and discussed at length:
Having the right data is crucial for management to portray an accurate picture across the back office and its impact on the organisation, whilst being able to respond quickly and effectively to changes in the business environment. Vital information to support this include efficiencies, staff down times, skills shortages and bottlenecks.
Robotics can automate simple steps to remove monotonous admin for employees, whilst also providing extra resource for lower level tasks during peak times.
But where do we start and how to we ensure quality is not compromised?
Whilst they can create consistency, Robotics are not impactful on diverse or cases and at times a ‘human touch’ will be required.
When do we say no to Robotics and how do we get the balance right between man and machine?
Analytics are critical to identifying variances which create inconveniences, we look at forecasting and what makes this possible and effective.
Over the next few weeks we will be bringing you a more in-depth look at the issues and insights above, from our team of experts at Corporate Modelling.
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