We’ve all heard of blending. There’s simple blending – like the mixing of a couple of ingredients together to create a blended whiskey. Then there’s…Read more ›
Read moreWe’ve all heard of blending. There’s simple blending – like the mixing of a couple of ingredients together to create a blended whiskey. Then there’s…Read more ›
Read moreBack-office operations is key to every organization What are the insights from back-office operations? Back-office departments are often the unsung heroes of the business and…Read more ›
Read moreRobotics Process Automation, in regard to complaints, is mostly focused around using robotics to automate elements of the complaints’ management process. Whilst there are undisputable…Read more ›
Read moreWork allocation can be automated! With a right system in place you can do even more. You will not only automate the work allocation but…Read more ›
Read moreThe terminology around workflow and workforce management can be confusing, and vendors don’t make this any easier. There are several differences between both the product…Read more ›
Read moreThe FIFA World Cup in Russia is well and truly underway! As much as we all love football, it can have a negative effect on…Read more ›
Read moreAll too often people are often confused by the industry terminology around workflow and workforce management, and vendors don’t make this any easier. However, there…Read more ›
Read moreBusiness leaders should consider and assess the impact of robotic process automation (RPA) and its potential to revolutionise traditionally manual processes. RPA involves the use…Read more ›
Read moreCustomer digital expectations are rising in every industry both in terms of products and services but also indirectly with regards to the speed, accuracy, productivity…Read more ›
Read moreOPX is a modular, back office workforce optimisation software with one key differentiator – it does it all – a ‘one stop shop’ for operational…Read more ›
Read moreFailure to develop back office operations will significantly impact an organisation’s ability to retain good staff, meet its stakeholder expectations or avoid regulatory fines. For…Read more ›
Read moreSo, you’ve been asked to reduce back office operating costs. In complex back office environments, this can seem like an endless and mammoth task, but…Read more ›
Read moreAt a recent industry forum, there was one topic on everyone’s lips – is marketing impacting back office planning? Here we share our thoughts, as…Read more ›
Read moreWhat are Robotics? Thanks to a huge rise in the demand for automation, robotics has quickly established a place in today’s society, with RPA (robotics…Read more ›
Read moreThis week we are attending the Customer Strategy & Planning Conference in Harrogate. We will be discussing our award-winning, back office workforce optimisation tool, OPX…Read more ›
Read more