As the stakes continue to rise in the modern business world, back-office optimisation is no longer a luxury—it’s a necessity. Key Performance Indicators (KPIs) play…Read more ›
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As the stakes continue to rise in the modern business world, back-office optimisation is no longer a luxury—it’s a necessity. Key Performance Indicators (KPIs) play…Read more ›
Read more
The bottom line is a crucial indicator of a company’s financial performance. It is calculated by subtracting all expenses from total revenue and is also…Read more ›
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What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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Many financial, and non-financial, operations have a branch network. In many cases, these branches are required to have a minimum staffing level just to ensure…Read more ›
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Let’s start at the beginning with a few definitions. Rightsizing is not necessarily about downsizing. Downsizing is where costs are cut; departments, products, regions or even…Read more ›
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In recent years we have seen a dramatic decrease in people shopping on the high street. An increase in online retail, a global pandemic, and…Read more ›
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The priority for the department responsible for planning and monitoring operations is to maintain a balance between the highest quality level of services and the…Read more ›
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Effective employee management is a delicate balancing act. On one hand, consisting of the right organisational culture, good atmosphere, respect, and trust. On the other…Read more ›
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Selecting suitable customer service strategy and monitoring its effectiveness is crucial in order to provide a satisfactory customer experience. Performance management is a continuous process…Read more ›
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Covid-19 has clearly changed the way most office employees work. In 2020, around 50% of all UK employees were told to stop coming into the…Read more ›
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Growing companies actively strive to increase their business capacity needs. By business capacity, we refer to the time available for carrying out work activities. In…Read more ›
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The last 18 months have transformed the office working environment for employees. Now, even with the chance to return to some form of normality, many…Read more ›
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Post the implementation of tactical homeworking solutions for the initial pandemic response, is your current operational model suitable as a long-term strategic plan which meets…Read more ›
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Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the…Read more ›
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Some of the finest things in life are achieved by carefully blending components to accomplish a whole greater than the sum of their parts. The…Read more ›
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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