While spreadsheets have some perks including the fact they are often free, there is only so much they can do – even Excel, the best known…Read more ›
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While spreadsheets have some perks including the fact they are often free, there is only so much they can do – even Excel, the best known…Read more ›
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The priority for the department responsible for planning and monitoring operations is to maintain a balance between the highest quality level of services and the…Read more ›
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Effective employee management is a delicate balancing act. On one hand, consisting of the right organisational culture, good atmosphere, respect, and trust. On the other…Read more ›
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For many, there is no turning back to the old way of always-in-the-office set up. The new Omicron wave has just reminded us about that….Read more ›
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The first question we should answer – what is employee monitoring software? Employee monitoring software is a solution that provides a range of tools that…Read more ›
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Covid-19 has clearly changed the way most office employees work. In 2020, around 50% of all UK employees were told to stop coming into the…Read more ›
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Growing companies actively strive to increase their business capacity needs. By business capacity, we refer to the time available for carrying out work activities. In…Read more ›
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The last 18 months have transformed the office working environment for employees. Now, even with the chance to return to some form of normality, many…Read more ›
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Post the implementation of tactical homeworking solutions for the initial pandemic response, is your current operational model suitable as a long-term strategic plan which meets…Read more ›
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Do you know how long your back office processes are taking? And do you have limited visibility of what your back office staff are busy…Read more ›
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Workforce productivity is usually at the top of every organisations priorities. But when it comes to a contact centres back office, being able to measure…Read more ›
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The idea of creating an artificial being, either in the form of a machine, an android or a simulator, has been with us since the…Read more ›
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The latest report from think tank Reform highlights that current Governmental operating systems offering public services are failing because they’re built around archaic, hierarchical structures…Read more ›
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Government back office mergers are a controversial but hot topic right now. There is also skepticism over how exactly it will work effectively. So, how…Read more ›
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Many businesses have expanded to multiple administration offices across different locations. This can lead to situations where load balancing the human resource becomes more difficult,…Read more ›
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.