Digital technology enabling better customer experience is high on the agenda for the vast majority of enterprises. However, back office contribution to how the processes…Read more ›
Read moreDigital technology enabling better customer experience is high on the agenda for the vast majority of enterprises. However, back office contribution to how the processes…Read more ›
Read moreWith so much emphasis now being placed upon the customer experience, many enhancements have been made to transform the ways in which customers interact with…Read more ›
Read moreIncreasingly demanding customers, integration of new technologies and using advanced data analytics to provide predictive recommendations are amongst biggest challenges to financial services industry according…Read more ›
Read moreOPX is a modular, back office workforce optimisation software with one key differentiator – it does it all – a ‘one stop shop’ for operational…Read more ›
Read moreFailure to develop back office operations will significantly impact an organisation’s ability to retain good staff, meet its stakeholder expectations or avoid regulatory fines. For…Read more ›
Read moreSo, you’ve been asked to reduce back office operating costs. In complex back office environments, this can seem like an endless and mammoth task, but…Read more ›
Read moreThe LSE recently stated that “the ideal RegTech product would be able to provide modular support, integrated in day-to-day operations and create not only cost…Read more ›
Read moreAt a recent industry forum, there was one topic on everyone’s lips – is marketing impacting back office planning? Here we share our thoughts, as…Read more ›
Read moreWhat are Robotics? Thanks to a huge rise in the demand for automation, robotics has quickly established a place in today’s society, with RPA (robotics…Read more ›
Read moreThe idea of creating an artificial being, either in the form of a machine, an android or a simulator, has been with us since the…Read more ›
Read moreIt’s commonplace for organisations to operate within a Workflow Management System; they enable companies to reduce their operational costs, help them to be compliant and…Read more ›
Read moreThe latest report from think tank Reform highlights that current Governmental operating systems offering public services are failing because they’re built around archaic, hierarchical structures…Read more ›
Read moreGovernment back office mergers are a controversial but hot topic right now. There is also skepticism over how exactly it will work effectively. So, how…Read more ›
Read moreLast week, in part 1 “Operations and Compliance – Human Resources”, we discussed how compliance is not only the job of the compliance management team…Read more ›
Read moreIn today’s highly regulated markets it is not just important, but critical that operational managers are working shoulder to shoulder with compliance management to ensure…Read more ›
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