Covid-19 has clearly changed the way most office employees work. In 2020, around 50% of all UK employees were told to stop coming into the…Read more ›
Read moreCovid-19 has clearly changed the way most office employees work. In 2020, around 50% of all UK employees were told to stop coming into the…Read more ›
Read moreEthical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the…Read more ›
Read moreWe’re reading a lot about the benefits of blending the front and back office, but it’s still a fairly new concept for many businesses. As…Read more ›
Read moreDark ages Despite the widespread use of technology to make our everyday lives easier, many back-office tasks are still reliant on archaic manual methods. Some…Read more ›
Read moreBack-office operations is key to every organization What are the insights from back-office operations? Back-office departments are often the unsung heroes of the business and…Read more ›
Read moreRobotics Process Automation, in regard to complaints, is mostly focused around using robotics to automate elements of the complaints’ management process. Whilst there are undisputable…Read more ›
Read moreFor large scale projects, figuring out what’s working and what isn’t can be a daunting task Digital transformation has to be one of the biggest…Read more ›
Read moreA high volume industry With the government’s commitment to affordable housing, and stamp duty relief for first time buyers, the mortgage industry continues to be…Read more ›
Read moreOPX is a modular, back office workforce optimisation software with one key differentiator – it does it all – a ‘one stop shop’ for operational…Read more ›
Read moreThe LSE recently stated that “the ideal RegTech product would be able to provide modular support, integrated in day-to-day operations and create not only cost…Read more ›
Read moreAt a recent industry forum, there was one topic on everyone’s lips – is marketing impacting back office planning? Here we share our thoughts, as…Read more ›
Read moreIt’s commonplace for organisations to operate within a Workflow Management System; they enable companies to reduce their operational costs, help them to be compliant and…Read more ›
Read moreThe latest report from think tank Reform highlights that current Governmental operating systems offering public services are failing because they’re built around archaic, hierarchical structures…Read more ›
Read moreLast week, in part 1 “Operations and Compliance – Human Resources”, we discussed how compliance is not only the job of the compliance management team…Read more ›
Read moreMotivation Nurturing your staff takes time, money and effort but the rewards achieved can be the key to an engaged workforce, employee loyalty and business…Read more ›
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