CMS Secures £750,000 in Funding to Fuel Growth and Innovation We are thrilled to announce that Corporate Modelling Services Ltd (CMS), a Glasgow-based leader in…Read more ›
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CMS Secures £750,000 in Funding to Fuel Growth and Innovation We are thrilled to announce that Corporate Modelling Services Ltd (CMS), a Glasgow-based leader in…Read more ›
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We’re thrilled to announce that Corporate Modelling Services and The Student Loans Company have been honoured with the prestigious Partnership Award at the 2024 Forum…Read more ›
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What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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How can we possibly get more subject matter experts at a low cost? Well, it turns out most businesses have subject matter experts that handle…Read more ›
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Many financial, and non-financial, operations have a branch network. In many cases, these branches are required to have a minimum staffing level just to ensure…Read more ›
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Let’s start at the beginning with a few definitions. Rightsizing is not necessarily about downsizing. Downsizing is where costs are cut; departments, products, regions or even…Read more ›
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In recent years we have seen a dramatic decrease in people shopping on the high street. An increase in online retail, a global pandemic, and…Read more ›
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Latent Capacity is the term we use to describe the additional capacity to provide customer services built into your organisation that you’re simply not using…Read more ›
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The priority for the department responsible for planning and monitoring operations is to maintain a balance between the highest quality level of services and the…Read more ›
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Effective employee management is a delicate balancing act. On one hand, consisting of the right organisational culture, good atmosphere, respect, and trust. On the other…Read more ›
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Selecting suitable customer service strategy and monitoring its effectiveness is crucial in order to provide a satisfactory customer experience. Performance management is a continuous process…Read more ›
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Covid-19 has clearly changed the way most office employees work. In 2020, around 50% of all UK employees were told to stop coming into the…Read more ›
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Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the…Read more ›
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We’re reading a lot about the benefits of blending the front and back office, but it’s still a fairly new concept for many businesses. As…Read more ›
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Dark ages Despite the widespread use of technology to make our everyday lives easier, many back-office tasks are still reliant on archaic manual methods. Some…Read more ›
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