Principality Case Study

Overview

Principality Building Society was engaged in a major long-term program of digital transformation, organisational restructuring and upgrading some core operational IT platforms. OPX was selected and a pre-roll out pilot commenced in January 2020. This involved a core set of key processes with a limited number of 12 branches and about 75 staff members spread between branch, head office and contact centre.

About OPX

OPX is the result of over 200 man years of business focused enterprise software development and was conceived to provide a broad, functional, cost effective and yet easy to implement solution to aid the digital transformation of back office operations. Every customer is unique. That’s why we customise our OPX platform to fit every customer’s needs precisely. OPX is proven to increase productivity and utilisation; reduce costs; improve cycle times and enhance customer experience.

About CMS

We have more than 35 years of experience in the field; we know the workforce optimisation space like the back of our hands. The nucleus of our development team, based in Glasgow, UK and has been working together for over 15 years providing transformational software solutions to solve key business operations efficiency problems.

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