HCL IBS Case Study

Overview

HCL IBS faces a continuous challenge operating a closed book revenue stream. The number of active policies on each book reduces over time. This, compounded by volatile economic markets, increasingly financially risk adverse customers and changing market regulations all causes a steady attrition to the outsourcer’s margins.

HCL initiated the OPX project to deliver immediate and sustainable reductions in operational costs whilst improving productivity. The overriding principle? To develop a model that embraced end-to-end transaction processing where work moved seamlessly from start to finish.

About OPX

OPX is the result of over 200 man years of business focused enterprise software development and was conceived to provide a broad, functional, cost effective and yet easy to implement solution to aid the digital transformation of back office operations. Every customer is unique. That’s why we customise our OPX platform to fit every customer’s needs precisely. OPX is proven to increase productivity and utilisation; reduce costs; improve cycle times and enhance customer experience.

About CMS

We have more than 35 years of experience in the field; we know the workforce optimisation space like the back of our hands. The nucleus of our development team, based in Glasgow, UK and has been working together for over 15 years providing transformational software solutions to solve key business operations efficiency problems.

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