For Chief Operations Officers
As a person at the top of operations, COOs are concerned with regulatory compliance and quality delivered. OPX can help COOs with:
- Showcasing the COO’s operation and is accountable for performance
- Managing conduct and operational risk, including regulatory compliance and complexity management strategies
- Setting the operating strategy and directing transformation,
- Quality adherence, and aiming at reducing the loss ratio.
Challenges & Solutions
How OPX can help
| COO Challenges | Requirements | How OPX can help |
|---|---|---|
| How can I showcase operational performance to the board. How can I hold poor performance to account? | I need to know where resource is wasted and it needs support. I need to justify expense to the board. | Identify resource utilisation and productivity highlights and downsides, granular SLA reporting. |
| Where are my major operating risks and can I mitigate them? | I need to be able to identify where my acceptable risk tolerances are being exceeded. What are the impacts? | OPX dashboards on SLAs, quality, productivity, utilisation, throughput, failure demand, skills shortages, all help minimise risks. |
| Which regulation must I comply with, and are we compliant? | I want to promote adherence and capture an audit record as evidence. | Using checklists, Scriptflow, monitoring and business rules process adherence can drive up compliance |
| Where do I see my operation in 3-5 years time and how do we get there? | I need to be able to plan and understand transformational impacts I may decide to do. | Using OPX new forecast module, run multiple what-ifs, see the potential impact if, say new RPA or systems are in force in the future. |
| Are operations adhering to the strategies I’ve implemented? | Visibility of strategy, are those responsible to enabling activity and those in ops doing what’s required of them? | Comprehensive dashboards and reports with drill-down capability provide an operational single source of truth. |
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