OPX is a revolutionary workforce management software solution for back-office organisations. OPX provides visibility of process and a holistic view of performance, even at a very granular level. By highlighting any inefficiencies, bottlenecks and skills shortages, it optimises the results achieved by their employees and increases workforce productivity.
OPX defines what success looks like for an organisation, its teams, individuals and ultimately, its customers.
OPX reduces the labour intensity of processes and realises business efficiencies preciously untapped.
OPX helps your people become more productive, eradicating waste and eliminating mistakes.
* typical real world statistics
OPX delivers real change in workforce management, ensuring individual skills are best utilised to improve the customer journey.
With OPX, change is tangible, visible in real time and measurable.
"OPX has revolutionised the way we do things around here. From culture to MI, we now have the tools to make quality process improvement that has a dramatic impact on the bottom line."
Head of Customer Services, Admin Re
OPX defines, develops and delivers change that is received well, responded to positively and realises the ambitions of individuals and organisations...More info
By better leveraging your resources OPX plans for workforce management not workflow. It's an altogether different phenomena...More info
The change is great, the touch is light... OPX delivers innovative and technically advanced solutions that push the performance...More info
OPX utilises a range of leading-edge tools and technology to manage your throughput and to measure performance. The integrated Management Information and Quality Assurance modules track what your people are achieving in real-time, and highlights skills and training opportunities.
OPX was developed to design, build and implement a transaction management solution to manage the throughput of policyholder transactions using a factory based end-to-end model. Our first client, HCL IBS has benefitted from increased productivity and operational efficiency including a progressive reduction in overall operating costs of 15%. Admin Re saw an increase of more than 15% in work output, a reduction of 15% in operational costs and satisfaction with complaint handling has risen to 98%.OPX in action
OPX is a suite of cutting edge technology that delivers a range of tangible benefits including:
If you would like further information about OPX or to arrange a demo, please complete the form below.
For more information about our award winning software solutions and other Corporate Modelling news, please join our mailing list.