Fully modular and quick to implement, OPX captures all your back-office operations on one digital platform.
Our proven operational insight and workforce optimisation software has all the right tools to help you meet service demand by automatically allocating the right work, to the right people, at the right time.
Maximise every minute of the working day. The OPX app automatically distributes the most relevant tasks to individual workers in real-time based on their caseload and skillsets – improving case outcomes and quality and reducing complaint volumes.
Take control of your workflows. Our low-code platform gives a single view over business operations, no matter where your agents are in the world. You can re-align SLAs, and edit processes anytime to improve efficiencies with no operational impact.
We work closely with your team to ensure a seamless transition and align OPX with your business objectives.
Our experts lead interactive sessions to identify key processes and design tailored solutions for maximum impact.
Customising OPX to perfectly fit your workflows, ensuring smooth integration with your existing systems.
Equipping your team with the skills and knowledge to maximise the value of OPX.
Successfully launching OPX, supported by our team to ensure everything runs smoothly from day one.
We would love to optimise your business next.
Once our experts understand your business and workforce needs, we can have OPX up and running in as little as six weeks.
Use our bespoke ROI Calculator to find out the difference OPX could make in your organisation today.