Maximise resource utilisation to boost your bottom line.
Workforce planning is traditionally a complex task. A lack of real-time and historic data insights makes it challenging to evaluate skillsets, appropriately staff departments, and accurately forecast demand.
Discover the gold standard in operations planning with OPX.
OPX is a low-code workforce planning solution that enables the allocation and orchestration of all back-office resources from one centralised location.
With OPX, you can analyse skills at a process, activity, and product/case level. Generate reports and dashboards with low-level granularity to create a full picture of how many staff you need to complete every task.
Estimate the impact of reallocating staff. OPX can run ‘what if’ resource forecasting scenarios that illustrate the consequences of moving agents between departments, so you can ensure every service team is adequately staffed and work is completed on schedule.
Handle intra-day resource allocation in real-time. Plan forecasts continually at various levels of granularity and planning windows using AI projections and unique skills-based allocation.
Alongside automating repetitive actions and communications to free up resources, OPX can analyse individual employee performance to the most granular level, so you can identify productivity gaps and effectively utilise all resources to their full capacity.
Keep tasks running on time. Our trailblazing AI software optimises workloads in real time, ranking cases by priority to ensure they are handled appropriately. Planning managers can fine-tune this intelligent data-driven allocation to suit the needs of the business with the touch of a button.
OPX provides real-time operational insight on demand variations alongside supply estimations across your resources, which can be compared to historical data to accurately project future demand. Make continual capacity planning adjustments – without needing to wait days for MI.
Alongside automating repetitive actions and communications to free up resources, OPX can analyse individual employee performance to the most granular level, so you can identify productivity gaps and effectively utilise all resources to their full capacity.
Keep tasks running on time. Our trailblazing AI software optimises workloads in real time, ranking cases by priority to ensure they are handled appropriately. Planning managers can fine-tune this intelligent data-driven allocation to suit the needs of the business with the touch of a button.
OPX provides real-time operational insight on demand variations alongside supply estimations across your resources, which can be compared to historical data to accurately project future demand. Make continual capacity planning adjustments – without needing to wait days for MI.
Once our experts understand your business and workforce needs, we can have OPX up and running in as little as six weeks.
Use our bespoke ROI Calculator to find out the difference OPX could make in your organisation today.