From reducing operational risk to optimising processes and workforce efficiencies, operational leaders need to improve back-office productivity without causing costly service interruptions.
Establish full transparency over your operational performance with OPX.
OPX is an operations transformation solution that enables the management, optimisation, and orchestration of all back-office resources from one centralised location.
Our Operational Insight Dashboards help you dramatically improve business performance. Optimise the fulfilment of customer service demand at the touch of a button – regardless of resource location. You can build dashboards that suit your operational requirements without the need for a developer.
Introduce agile operations to change working practices and behaviours across teams. We never give someone work they don’t have the skills for. With OPX, you can share resources across departments, change workflows, and easily identify continual improvement and training opportunities.
Minimise operational costs without decreasing business output. OPX publishes real-time data with full traceability alongside a wealth of metrics and stats to predict or evaluate if a process change will be beneficial. Amend new processes and forms on an ad hoc basis with no operational impact.
Generate broad-range process-centric reports to identify and address the bottlenecks that limit business growth. Automate repetitive actions and customer communications, increase your capacity by utilising existing latent resources in your teams, and reduce costs. All operational information comes from one source of truth with no export or manipulation opportunities.
Start resourcing your organisation based on real-time demand, rather than relying on predicted volumes. Our user-friendly dashboards can be configured to provide low-level granular data on demand and supply variations, so you can make more accurate forecasts, adjust your resource allocation, and identify potential and actual shortages instantly.
Alongside automating repetitive actions and communications to free up resources, OPX can analyse individual employee performance to the most granular level, so you can identify productivity gaps and effectively utilise all resources to their full capacity.
Keep tasks running on time. Our trailblazing AI software optimises workloads in real time, ranking cases by priority to ensure they are handled appropriately. Planning managers can fine-tune this intelligent data-driven allocation to suit the needs of the business with the touch of a button.
OPX provides real-time operational insight on demand variations alongside supply estimations across your resources, which can be compared to historical data to accurately project future demand. Make continual capacity planning adjustments – without needing to wait days for MI.
Once our experts understand your business and workforce needs, we can have OPX up and running in as little as six weeks.
Use our bespoke ROI Calculator to find out the difference OPX could make in your organisation today.
