Industry-leading operational data that facilitates effective decision-making.
We understand that as an executive leader with strategic growth aspirations, the choices you make will influence the long-term growth and direction of your business.
But without a transparent overview of all business data, processes, and human and robotic resources, how can these decisions be made effectively?
Discover true operations excellence, efficiency, and productivity using OPX.
Our award-winning back-office software provides unmatched functionality for decision-makers in key business roles, so you can regain operational control, reduce costs across service delivery teams, and create strategic customer journeys that reduce agent stress levels and customer complaints.
Ensure regulatory compliance as your organisation evolves. Automate the creation of checklists, quality control, monitoring, and business rules to drive compliance across service delivery teams. Make process updates instantly to improve performance from one centralised Operational Insight solution.
OPX integrates all business services and communications channels into role-based dashboards and analytics. Utilise multiple viewpoints and hierarchical analytics to measure and act on KPI performance levels at a company, department, and individual agent level to optimise performance from top to bottom.
Set up comprehensive user-friendly dashboards and reports on SLAs, quality, productivity, failure demand, skills shortages, and more to improve efficiencies and minimise risk across departments. Utilise drill-down capabilities to provide granular data from a single operational source of truth.
OPX can highlight volumes per process or activity, alongside trends growth and cyclical demand, to allow for effective resource re-targeting and re-prioritising. Evaluate real-time data for detailed cost analyses by process, activity, and product to enable better forecasting and planning.
Alongside automating repetitive actions and communications to free up resources, OPX can analyse individual employee performance to the most granular level, so you can identify productivity gaps and effectively utilise all resources to their full capacity.
Keep tasks running on time. Our trailblazing AI software optimises workloads in real time, ranking cases by priority to ensure they are handled appropriately. Planning managers can fine-tune this intelligent data-driven allocation to suit the needs of the business with the touch of a button.
OPX provides real-time operational insight on demand variations alongside supply estimations across your resources, which can be compared to historical data to accurately project future demand. Make continual capacity planning adjustments – without needing to wait days for MI.
Once our experts understand your business and workforce needs, we can have OPX up and running in as little as six weeks.
Use our bespoke ROI Calculator to find out the difference OPX could make in your organisation today.