Driving results and unmatched functionality with award-winning back-office optimisation software.
Our award-winning software provides one centralised operational insight solution.
Regain control of operations, eradicate bottlenecks in service delivery, and create custom customer journeys that work for your business as well as your customers. Utilise our trailblazing AI-enabled software to boost efficiency and reduce costs across service delivery teams in your company.
Business orchestration, automation technologies, and operational planning: delivered in one solution.
We would love to optimise your business next.
OPX has delivered game-changing results for our customers across a range of different types of businesses.
We’re forever integrating and innovating; ready to deploy seamlessly across any or sector. Read our case studies to find out how we helped take these businesses to the next level…
OPX integrates business services and communication channels to provide role-based dashboards for Operational Insight, allowing you to fine-tune your OPX-optimised operations and processes at the touch of a button to boost business productivity. Our low-code solution enables you to maximise employee performance without the need for a developer.
OPX provides real-time information on your customer demand and agent availability at a granular skills level and optimises workload live to ensure that the right work gets to the right person at the right time – even if high-priority cases came in just a second ago. Team leaders and workforce planners can also fine-tune the intelligent decision-driven automated work allocation.
Say goodbye to capacity problems and process bottlenecks, and hello to an enhanced customer and employee experience. Upscale your service outputs with efficient AI-led decision-making. OPX typically improves workforce productivity by 40% from the moment it is activated and increases quality alongside reducing failure demand and agent stress levels.
OPX integrates business services and communication channels to provide role-based dashboards for operational insight, allowing you to fine-tune your OPX-optimised operations and processes at the touch of a button to boost business productivity. Our low-code solution enables you to maximise employee performance without the need for a developer.
OPX provides real-time information on your customer demand and agent availability at a granular skills level and optimises workload live to ensure that the right work gets to the right person at the right time – even if high-priority cases came in just a second ago. Team leaders and workforce planners can also fine-tune the intelligent decision-driven automated work allocation.
Say goodbye to capacity problems and process bottlenecks, and hello to an enhanced customer and employee experience. Upscale your service outputs with efficient AI-led decision-making. OPX typically improves workforce productivity by 40% from the moment it is activated and increases quality alongside reducing failure demand and agent stress levels.
Once our experts understand your business and workforce needs, we can have OPX up and running in as little as six weeks.
Use our bespoke ROI Calculator to find out the difference OPX could make in your organisation today.
