Discover how to
with
Improve staff productivity
Automate task allocation
Report based on real-time data
Reduce customer complaint volumes
Improve quality assurance
Reduce operating costsOPX supports your organisation in two key areas – task allocation & employee productivity monitoring. We can transform operations in your company by providing a system for effective management of resources and service demand. OPX can be integrated with other solutions and can automate the data exchange between them.
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OPX is not a sector specific solution. It can transform many businesses across different industries. What they all have in common is the structure of their business operations. Who can OPX help the most?
OPX Workforce Management is an intelligent solution that understands your business requirements and resource availability. The algorithms behind the system allocate the right work to the right people at the right time.
OPX aims to simplify your business processes, making them more efficient and cost-effective. OPX uses bots to automate repetitive tasks, so they become easier to perform for employees. OPX can also be integrated with other solutions.
OPX is a modern digital technology that will help to transform your business. The development of technology is unstoppable and digital transformation is an inevitable process for many industries.
The data provided by our clients shows the difference in their performance of business operations over 12-24 month periods.
Our client has reduced their operating costs by 32% over a 24 month period.
Workforce utilisation levels can grow by almost a quarter.
Transactions processed per person grew by 29% in our client’s company.
Our client noted an increase in RFT (right-first-time) processing.
Our client reduced the number of reported complaints by 23%.
Clients report efficiency improvement by up to 20% thanks to OPX.
“OPX has completely transformed the way we process work, how we report against SLAs and the productivity and efficiency gains have been more than we had hoped for.”
Mark Cassidy
Head of Operations | Student Loans Company
“OPX was the defining moment in our leadership approach. Management built on process experience was replaced by inspirational leadership based on people, performance and targets.”
Andy Wallace
Head of Operations | HCL IBS
“OPX gives us the metrics and the analytics we need to fully understand our data in context and to measure organisational performance – whether at an individual, team or complete book of business level.”
Mark Feeley
Senior Administration Manager | ReAssure
We have successfully transformed the operations of our clients. Now, they are happy to share their stories. Find out how OPX has changed these businesses and made their processes more effective.
From the initial challenge to the solution, project delivery and results – discover how OPX provided ReAssure with an innovative way to optimise working practices, eliminate inefficiencies, increase the service quality for clients and analyse data to support adherence to regulatory change.
The OPX project was initiated to design, build and implement a back-office workforce optimisation solution for outsourcing organisation HCL IBS. However, it developed into a unique proposition…
Stay up to date with our blog. We cover current trends, problems and solutions that could have an impact on the business operations.
December 16, 2024
As the year comes to a close, we want to take a moment to reflect on what has been an incredibly busy and rewarding year…Read more ›
Read more
December 6, 2024
As the stakes continue to rise in the modern business world, back-office optimisation is no longer a luxury—it’s a necessity. Key Performance Indicators (KPIs) play…Read more ›
Read more
December 2, 2024
As your market and industry becomes increasingly competitive, it’s vital to push the boundaries of your own internal processes and resources to maximise the potential…Read more ›
Read more
Thank you for your interest in our whitepaper. You can download Meet Our Email Bot by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Why Now is the Time to Invest in Back Office Workforce Optimisation by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download AI Driven Forecasting for WFM & WFO by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Workforce Optimisation vs Workforce Management by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our case study. You can download the HCL IBS Case Study by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our case study. You can download the ReAssure Case Study by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our case study. You can download the Student Loans Case Study by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our case study. You can download the Principality Building Society Case Study by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download WorkFlow vs WorkForce Management by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Homeworking in Financial Services Operations by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Workforce Optimisation for the Back Office by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Operational Workforce Management: Build or Buy? by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Homeworking & Back Office Workforce Optimisation by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Why Optimise in the Back Office? by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
